CUSTOMER SERVICE ADVISORS HONDURAS 2024
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
WHAT’S IN IT FOR YOU?
· A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
· Endless career opportunities and clear paths for career development
· A competitive salary
· Inclusive perks and benefits
· Opportunity for monthly performance incentives · Any site-specific fun things (great cafeteria, wellness area etc.) · Any region-specific fun things
WHAT YOU WANT MATTERS TO US
Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Concentrix is a great place for you. Every day we spread positivity in others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.
No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for customer service experts
This role is the perfect opportunity for someone considering a career in customer services in the finance/ banking sector.
WHAT WOULD YOU BRING TO OUR TEAM?
Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.
TO BECOME A PART OF OUR TEAM: · List of criteria including background
· Education needed
· Availability needed
· Background clearance etc.
CALL US HOME:
If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 290,000+ people around the globe choose to call Concentrix home.
Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Learn more:
Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com
Location:
Honduras - San Pedro Sula
Language Requirements:
English
Time Type:
Full time
CUSTOMER SERVICES AGENT
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Our Core Values are:
• Creativity: Make it simple, lead the change.
• Commitment: Aim for better, impact for the good.
• Connection: Share experiences, grow together
Job Summary
As a Customer Service Representative, you will deliver great experiences every day for some of the world’s best-known brands. Not only do you get to be part of an organization that encourages every team member to Learn, Lead & Grow, but you get major perks and discounts.
Skills
• Want to drive customer satisfaction through voice, chat, and/or email communications
• Have the ability to multi-task and navigate through multiple systems
• Are eager to advance their career with a reliable company
• Problem solve with a can-do attitude
• Enjoy working with a team as well as independently
• Are 18+ years of age
• Have a high school diploma (higher education preferred)
Benefits
Our Benefit Alliances, a key component of our Life Balance programs designed to enhance your overall well-being and work-life harmony. Through strategic partnerships with a variety of businesses, our associates enjoy exclusive promotions and special pricing on a range of products and services. Whether it's discounts on fitness memberships, dining, travel, or wellness products, these alliances offer valuable perks to make your everyday life more enjoyable and affordable. Take advantage of these benefits as part of our commitment to support your personal and professional growth.
CUSTOMER SERVICE AGENT
GSP Services provides customer-centric high-touch, high-value operational support for fast-moving technology companies. A first mover in the IoT/Helium/Hotspot/Blockchain space, we developed some of the first processes to support Helium data mining devices in the areas of: order verification, geo-location optimization, accelerated activations, crypto currency mining optimization, off-line to on-line, troubleshooting, help desk, and voice of the customer. Spun out of a global B2B consulting firm, we offer a flexible, adaptable, and scalable solution, breaking the mold of traditional rigid customer support models. GSP Services puts the customer back in customer support, helping companies go-to-market in web 2.0 business models and prepare to launch web 3.0 platforms.
The Role
We are looking for an experienced, results-driven agent, the primary function of the role is to deliver professional and high-quality customer support. This includes non-technical and technical assistance to each customer. The BPO agent must follow guidelines, processes, and proper use of systems to provide a better customer experience. This role could include customer, client, or third-party communication via phone, email, or text resolving each case in a timely manner.
You Will Be Responsible For
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Profile
- Analytical and critical thinking
- Strong oral and written communication abilities.
- Advanced English Level
- Teamwork oriented
- Strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Strong computer navigation skills and PC Knowledge
- Quiet and distraction-free environment to work
- Problem-solving
- Possess self-motivation to achieve and exceed goals
- Immediate availability preferred.
What's on Offer?
- Opportunity within a company with a solid track record of performance
- A role that offers a breadth of learning opportunities
- Flexible working options
APLICA AQUÍ: https://gsp011.snaphunt.com/job/TWNYCM5HKI-SV-59?source=linkedin
CHAT REPRESENTATIVE
Are you based in Argentina, Brazil or El Salvador?
We're looking for a Chat Representative to join our team. As a Chat Representative, you will be responsible for providing exceptional customer service through online chat interactions with our clients. Your main objective will be to assist customers with their inquiries, provide product information, and resolve any issues or concerns they may have.
Key Responsibilities:
- Respond to customer inquiries and provide accurate information through online chat
- Assist customers with product troubleshooting, order assistance, and account inquiries
- Resolve customer complaints and issues in a timely and professional manner
- Collaborate with other team members to ensure consistent and efficient customer support
- Maintain detailed records of customer interactions and transactions
- Stay up-to-date with product knowledge and company policies to provide accurate information to customers
Requirements:
- Strong English written communication skills with the ability to type quickly and accurately
- Excellent customer service and problem-solving skills
- Ability to multitask and handle multiple chat sessions simultaneously
- Attention to detail and ability to follow established procedures
- Experience in a customer service or chat support role is preferred
- Familiarity with online chat platforms and customer relationship management (CRM) systems
- Proficiency in computer applications and software
- Availability to work flexible hours, including evenings and weekends
If you enjoy helping others and have a passion for providing exceptional customer service, we would love to hear from you.
Requirements
- Strong English written communication skills with the ability to type quickly and accurately
- Excellent customer service and problem-solving skills
- Ability to multitask and handle multiple chat sessions simultaneously
- Attention to detail and ability to follow established procedures
- Experience in a customer service or chat support role is preferred
- Familiarity with online chat platforms and customer relationship management (CRM) systems
- Proficiency in computer applications and software
- Availability to work flexible hours, including evenings and weekends
Benefits
- 100% Remote
- Training & Development
- Work From Home
CUSTOMER SERVICE REPRESENTATIVE (SPANISH/ENGLISH)
Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Support will be in Spanish & English, applicants need to speak both languages.
Responsibilities:
- Handle inbound calls, live chat and other service methods
- Provide accurate, valid and comprehensive information
- Follow communication procedures, guidelines, and policies
- Support other business units with customer liaison, accurately documenting customer requests
- Manage complaints by providing solutions and options within the time limits and following up to ensure resolution
- Go the extra mile to engage customers
Requirements:
- Customer Service experience is not required, however can be beneficial if candidate has previous financial industry experience
- College degree or above
- Trilingual speaker with native Spanish, advanced English and one more language will be preferred
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
- Ability to work under pressure, strong communication skills and exceed beyond expectation
- Passionate for customer service industry and can accept to work under different work shifts
- Passionate about the crypto industry
Working at Binance
- Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
- Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
- Tackle fast-paced, challenging and unique projects
- Work in a truly global organization, with international teams and a flat organizational structure
- Competitive salary and benefits
- Flexible working hours, remote-first, and casual work attire
Learn more about how Binancians embody the organization’s core values , creating a unified culture that enables collaboration, excellence, and growth.
Apply today to be a part of the Web3 revolution!
APLICA AQUÍ: https://jobs.lever.co/binance/fa874fd2-c145-442a-8405-8921a0cae9f7/apply?source=LinkedIn
MANAGER, VOLUNTEER ENGAGEMENT & COMMUNICATIONS
Volunteers are at the heart of all FIFA events, impacting all that experience the Tournaments, and represents a critical component to the successful delivery of FCWC2025 and FWC2026. As football unites the world, the FIFA World Cup 2026™ Volunteer Program provides a unique opportunity to unite and connect with individuals and communities across North America. Like in all FIFA Tournaments, Volunteers will become the ‘face’ of the FIFA World Cup 2026™ enhancing the profile, reputation and appeal of football, FIFA, and Host Cities on a global stage. The Volunteer Program will be a driver to help achieve strategic tournament objectives alongside acting as a vehicle for positive social change, by helping strengthen social connections, increase in civic pride, employment & skills, and creating a movement to sustain and grow volunteering across Host Cities.
Reporting organizationally to the Head of Volunteer Management in Miami, Florida, the Volunteer Engagement Communications Manager will be a key member of the FIFA26 Volunteer Program team, and work in close collaboration with the Host Country and FIFA Zurich Volunteer teams, Marketing and Communications teams, Tournament Workforce Readiness, and other key individuals and agencies responsible for delivering the Volunteer programs across US, MEX and CAN.
The position will take an active role in the strategic planning and tactical execution of the Volunteer Communications Strategy. This strategy will include all internal direct communication and engagement with volunteers and external promotion of the Volunteer Program on FIFA World Cup 2026™ channels, such as the volunteer platform, website and social media. This individual will be the lead contact with any required external communications agency for the Volunteer program, driving the wider North American plan, and supporting key engagement opportunities such a launch, recruitment, and activation of the Volunteer Program.
THE POSITION
• Lead development of Volunteer Communications Strategy internally and externally.
• Develop and implement a comprehensive communication strategy to engage volunteers before, during and after the tournament.
• Work closely with FIFA Zurich Volunteer Team to incorporate larger FIFA communications & engagement strategy into overarching FIFA World Cup 2026 plan.
• Primary contact for any collaborative efforts with an external communications agency (AOR), supporting in the RFP process and ensuring positive coverage of volunteer efforts and contributions.
• Develop operational and FAQ materials for volunteers working closely with Functional Area key contacts.
• Create written content that is inspiring and engaging for various channels, internal website, social media and contact centers.
• Manage relevant social media channels, working in collaboration with media AOR to address any concerns through crisis communication planning.
• Coordinate development and provide ongoing input, information and materials (as requested) that support internal and external communication efforts about the program and its initiatives.
• Provide ancillary support for other team members and support colleagues as needed or requested.
• Be end-to-end manager for various project deliveries; ensure smooth communication, coordination and cooperation with internal and external parties.
• Be the Volunteer Program’s focal point and coordinate with the Marketing & Communications Department across host country teams.
• Support various Communications divisions where required, including Digital, Media Relations and others.
YOUR PROFILE
• University degree in business, communications and marketing (or adequate training/vocational education)
• Master’s Degree an additional asset
Work Experience
• 7+ years of experience in communications role
• Experience of working within a major sports event organisation an advantage
• Demonstrable experience of social media and media relations
• Strong project management and campaigns experience
• Knowledge of Photoshop, Final Cut Pro, Audacity, web design and any other applications is beneficial; Additional qualification in web design or animation is a plus
• Proven ability to manage clients and relations with multiple departments.
• Excellent communications skills; people management skills; ability to motivate others towards a common goal; proven record of efficient project management, clear orientation on result.
• Excellent analytical skills and critical thinking
• Ability to understand the big picture and adapt accordingly; be agile and stress resistant
• Flexibility and ability to work autonomously.
• Team player, willing to work on tight timelines and pitch in when needed.
• Positive attitude, patience and persistence
Languages
• Fluent in English. Spanish and/or French proficiency is a plus
Technology
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
MANAGER VOLUNTEER ENGAGEMENT & COMMUNICATIONS
Volunteers are at the heart of all FIFA events, impacting all that experience the Tournaments, and represents a critical component to the successful delivery of FCWC2025 and FWC2026. As football unites the world, the FIFA World Cup 2026™ Volunteer Program provides a unique opportunity to unite and connect with individuals and communities across North America. Like in all FIFA Tournaments, Volunteers will become the ‘face’ of the FIFA World Cup 2026™ enhancing the profile, reputation and appeal of football, FIFA, and Host Cities on a global stage. The Volunteer Program will be a driver to help achieve strategic tournament objectives alongside acting as a vehicle for positive social change, by helping strengthen social connections, increase in civic pride, employment & skills, and creating a movement to sustain and grow volunteering across Host Cities.
Reporting organizationally to the Head of Volunteer Management in Miami, Florida, the Volunteer Engagement Communications Manager will be a key member of the FIFA26 Volunteer Program team, and work in close collaboration with the Host Country and FIFA Zurich Volunteer teams, Marketing and Communications teams, Tournament Workforce Readiness, and other key individuals and agencies responsible for delivering the Volunteer programs across US, MEX and CAN.
The position will take an active role in the strategic planning and tactical execution of the Volunteer Communications Strategy. This strategy will include all internal direct communication and engagement with volunteers and external promotion of the Volunteer Program on FIFA World Cup 2026™ channels, such as the volunteer platform, website and social media. This individual will be the lead contact with any required external communications agency for the Volunteer program, driving the wider North American plan, and supporting key engagement opportunities such a launch, recruitment, and activation of the Volunteer Program.
THE POSITION
• Lead development of Volunteer Communications Strategy internally and externally.
• Develop and implement a comprehensive communication strategy to engage volunteers before, during and after the tournament.
• Work closely with FIFA Zurich Volunteer Team to incorporate larger FIFA communications & engagement strategy into overarching FIFA World Cup 2026 plan.
• Primary contact for any collaborative efforts with an external communications agency (AOR), supporting in the RFP process and ensuring positive coverage of volunteer efforts and contributions.
• Develop operational and FAQ materials for volunteers working closely with Functional Area key contacts.
• Create written content that is inspiring and engaging for various channels, internal website, social media and contact centers.
• Manage relevant social media channels, working in collaboration with media AOR to address any concerns through crisis communication planning.
• Coordinate development and provide ongoing input, information and materials (as requested) that support internal and external communication efforts about the program and its initiatives.
• Provide ancillary support for other team members and support colleagues as needed or requested.
• Be end-to-end manager for various project deliveries; ensure smooth communication, coordination and cooperation with internal and external parties.
• Be the Volunteer Program’s focal point and coordinate with the Marketing & Communications Department across host country teams.
• Support various Communications divisions where required, including Digital, Media Relations and others.
YOUR PROFILE
• University degree in business, communications and marketing (or adequate training/vocational education)
• Master’s Degree an additional asset
Work Experience
• 7+ years of experience in communications role
• Experience of working within a major sports event organisation an advantage
• Demonstrable experience of social media and media relations
• Strong project management and campaigns experience
• Knowledge of Photoshop, Final Cut Pro, Audacity, web design and any other applications is beneficial; Additional qualification in web design or animation is a plus
• Proven ability to manage clients and relations with multiple departments.
• Excellent communications skills; people management skills; ability to motivate others towards a common goal; proven record of efficient project management, clear orientation on result.
• Excellent analytical skills and critical thinking
• Ability to understand the big picture and adapt accordingly; be agile and stress resistant
• Flexibility and ability to work autonomously.
• Team player, willing to work on tight timelines and pitch in when needed.
• Positive attitude, patience and persistence
Languages
• Fluent in English. Spanish and/or French proficiency is a plus
Technology
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
OFICIAL DE SERVICIO AL CLIENTE
¡Estamos contratando!
Requisitos:
- Experiencia mínima de 1 año y 6 meses en Call Center gestionando llamadas entrantes.
- Graduado en Administración, Finanzas, Mercadeo o Ingeniería Industrial.
- Habilidad comprobada en ventas, con enfoque en resultados y satisfacción del cliente.
- Excelentes habilidades de comunicación verbal y escrita.
Beneficios:
- Salario competitivo.
- Oportunidades de desarrollo profesional.
- Ambiente de trabajo dinámico
Envía tu CV:
atracciondetalento@excellencecons.com
Ofiplaza El Retiro, Managua, Nicaragua