Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

En RANNIK, creemos que las personas son el motor de nuestras ideas, innovaciones y logros. Si estás buscando un lugar donde tus talentos sean valorados, tus ideas escuchadas y tu crecimiento profesional sea prioridad, ¡tenemos un lugar para ti!

Estamos en busca de un(a) Recepcionista que no solo tenga las habilidades técnicas necesarias, sino también pasión por lo que hace, ganas de aprender y entusiasmo por contribuir a un equipo dinámico y ambicioso. Si disfrutas de los retos, buscas impactar positivamente en tu entorno y crecer junto a un equipo que comparte tus valores, esta es tu oportunidad.

Objetivo:

Garantizar una recepción cordial, eficiente y profesional, brindando atención oportuna y orientación precisa a clientes, proveedores, visitantes y colaboradores, tanto de forma presencial como a través de los diferentes canales de comunicación de la empresa.

Responsabilidades:

• Gestionar las comunicaciones telefónicas, proporcionando orientación oportuna y canalizando mensajes con diligencia y precisión.
• Recibir, registrar y direccionar visitas, documentos, paquetes y facturas, garantizando su adecuada trazabilidad y entrega.
• Brindar atención e información a clientes, colaboradores y visitantes, asegurando una orientación efectiva conforme a sus requerimientos.
• Verificar el cumplimiento de las normativas de seguridad establecidas, tanto para el personal interno como para los visitantes.
• Entre otras.

Requisitos Indispensables:

• Estudiante de las carreras de administración de empresas, mercadeo, psicología o afines.
• Preferible experiencia mínima de un (1) año en área de Recepción, Servicio al Cliente o áreas fines.
• Inglés Intermedio.

Recibir y orientar a los visitantes de manera cordial.

Gestionar las llamadas telefónicas y correos electrónicos.

Generar Tickets.

Mantener el área de recepción organizada y presentable.

Realizar tareas administrativas generales (archivar, fotocopiar, escanear, etc.).

Colaborar con otros departamentos para asegurar un flujo de trabajo eficiente.

Atender las solicitudes de información de clientes y proveedores.

Requisitos

Excelente comunicación verbal y escrita.

Buen manejo de herramientas informáticas (Microsoft Office, correo electrónico, etc.).

Actitud profesional, organizada y orientada al servicio al cliente.

Capacidad para trabajar bajo presión y manejar múltiples tareas.

Conocimiento de idiomas (preferible, no excluyente).

Se Ofrece

Contrato a tiempo indefinido.

Oportunidad de crecimiento profesional.

Excelente ambiente laboral.

Gracias por tu interés en pertenecer a la gran familia Centro Cuesta Nacional

El rol de Recepcionista es llevar el control de documentos recibidos, llamadas e informaciones que pertenezcan a la tienda a fin de hacerlos llegar a su destino en el menor tiempo posible. Es responsable de dar un buen servicio al cliente, ya sea de información u orientación sobre cualquier duda que estos tengan.

Grupo Campestre está buscando una Recepcionista para unirse a nuestro equipo.Requisitos:

• Experiencia previa como recepcionista o en un rol similar.
• Excelentes habilidades de comunicación en español, tanto escritas como verbales.
• Capacidad para manejar múltiples tareas a la vez.
• Habilidades organizativas y de gestión del tiempo.
• Conocimientos básicos de informática y capacidad para aprender rápidamente nuevos sistemas.
• Profesionalismo, cortesía.
  
  

Responsabilidades

• Ser el primer punto de contacto para nuestros visitantes, asegurando una experiencia de primera clase.
• Mantener el área de recepción limpia y ordenada.
• Programar actividades y gestionar los calendarios.
• Proporcionar información precisa y oportuna a los visitantes y al personal.
• Colaborar con otros departamentos para garantizar el correcto funcionamiento de las operaciones diarias.
• Realizar tareas administrativas básicas, como la copia, el envío de faxes y la gestión de correspondencia.
  
  

Grupo Campestre ofrece un ambiente de trabajo profesional y agradable, oportunidades de crecimiento y desarrollo, y un paquete de beneficios competitivo. Si está buscando una oportunidad para desarrollar su carrera en un entorno dinámico y de apoyo, le invitamos a presentar su candidatura.

Buscamos una persona dinámica y con excelente actitud para unirse a nuestro equipo.

Requisitos

Estudiante universitaria

Experiencia minina 6 meses

Habilidades de comunicación oral y escrita

Residir en el Distrito Nacional o zonas cercanas

Excelente presentación

Dinámica

Proactiva

Excelente servicio al cliente

Buenas relaciones interpersonales,

Conocimientos y manejo de office.

Objetivo del Puesto:

Garantizar una atención cordial y eficiente a clientes y visitantes, gestionando las actividades administrativas de la recepción de manera efectiva.

Responsabilidades Principales:

Atención al Cliente:

• Dar la bienvenida a clientes y visitantes de manera amigable y profesional.
• Gestionar llamadas telefónicas y canalizarlas a los departamentos correspondientes.
• Proporcionar información básica sobre la empresa y sus servicios.
  
  
  

Gestión de Correspondencia:

• Recibir y distribuir el correo y paquetería entrante.
• Coordinar el envío de documentos y paquetes.
  
  
  

Agenda y Reservas:

• Gestionar la agenda de salas de reuniones.
• Coordinar reservas para eventos internos.
  
  
  

Administración:

• Mantener ordenado y actualizado el área de recepción.
• Colaborar en tareas administrativas básicas.
  
  
  

Requisitos:

• Experiencia previa como recepcionista o en funciones similares.
• Habilidades comunicativas y capacidad para interactuar con personas de manera efectiva.
• Conocimiento básico de sistemas telefónicos y herramientas de oficina.
• Organización y capacidad para gestionar múltiples tareas simultáneamente.
• Discreción y profesionalismo al manejar información confidencial.

Objetivo del Puesto:

Garantizar una atención cordial y eficiente a clientes y visitantes, gestionando las actividades administrativas de la recepción de manera efectiva.

Responsabilidades Principales:

Atención al Cliente:

• Dar la bienvenida a clientes y visitantes de manera amigable y profesional.
• Gestionar llamadas telefónicas y canalizarlas a los departamentos correspondientes.
• Proporcionar información básica sobre la empresa y sus servicios.
  
  
  

Gestión de Correspondencia:

• Recibir y distribuir el correo y paquetería entrante.
• Coordinar el envío de documentos y paquetes.
  
  
  

Agenda y Reservas:

• Gestionar la agenda de salas de reuniones.
• Coordinar reservas para eventos internos.
  
  
  

Administración:

• Mantener ordenado y actualizado el área de recepción.
• Colaborar en tareas administrativas básicas.
  
  
  

Requisitos:

• Experiencia previa como recepcionista o en funciones similares.
• Habilidades comunicativas y capacidad para interactuar con personas de manera efectiva.
• Conocimiento básico de sistemas telefónicos y herramientas de oficina.
• Organización y capacidad para gestionar múltiples tareas simultáneamente.
• Discreción y profesionalismo al manejar información confidencial.

Gracias por tu interés en pertenecer a la gran familia Centro Cuesta Nacional

El rol de Recepcionista es llevar el control de documentos recibidos, llamadas e informaciones que pertenezcan a la tienda a fin de hacerlos llegar a su destino en el menor tiempo posible. Es responsable de dar un buen servicio al cliente, ya sea de información u orientación sobre cualquier duda que estos tengan.

Launchpad, a people-first technology company, is a leader in North America´s rapidly growing tech sector. Through two solutions, Launchpad supports its clients with digital transformation:

• PaasportTM, our iPaaS solution, streamlines software integration and automates workflows.
• Nearshore Staff Augmentation, our managed IT staffing service, connects top IT talent across various geographical regions, bringing industry expertise to leading clients.
  
  

Based in Vancouver, Canada, our operational footprint spans across North and South America, with a second headquarters in Santiago, Chile.

In 2023, our unwavering dedication to innovation garnered recognition as a Deloitte Technology Fast 50™ Program Company. Our clientele boasts industry leaders such as Walmart, GM, TIME Magazine, Salesforce, Tableau, Splunk, Bolt.com, Freedom House, and more.

At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you’re seeking a place to achieve your goals and dreams with fairness and integrity, then we’d love to hear from you.

Job Summary

We are seeking a skilled and detail-oriented Report Writer / Data Analyst to join our team. In this role, you will design, develop, and maintain data-driven reports and dashboards that support decision-making across various business units, including Finance, HR, Sales, Marketing, Manufacturing, and Operations. This position requires a combination of technical expertise, analytical skills, and the ability to collaborate with stakeholders to translate business needs into actionable insights.

This job will require availability Monday to Friday, 8 am to 5 pm PST.

Key Responsibilities

• Design, develop, and maintain reports and dashboards using tools such as PowerBI, and SQL - Crystal Reports is valued.
• Extract, transform, and analyze data from SQL databases to meet reporting requirements.
• Collaborate with business stakeholders to gather and understand reporting requirements and translate them into technical specifications.
• Ensure accuracy, completeness, and timeliness of reports delivered to various departments.
• Conduct data validation and troubleshoot issues to ensure data quality and integrity.
• Develop and optimize SQL queries for performance and scalability.
• Provide insights and recommendations based on data analysis to support strategic decision-making.
• Serve as a liaison between technical teams and business units, facilitating effective communication and understanding of reporting needs.
• Stay updated on industry trends and best practices in data analytics and reporting tools.
  
  

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Data Analytics, or a related field.
• 5+ years of experience in report writing, data analysis, or a similar role.
• Proficiency in SQL, including query writing and database management, and SQL Server Reporting Services.
• Hands-on experience with Power BI (or similar reporting tools).
• Strong understanding of relational databases and data visualization principles.
• Excellent analytical and problem-solving skills.
• Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Proven ability to manage multiple priorities and deliver high-quality work under tight deadlines.
  
  

Preferred Qualifications

• Familiarity with scripting languages (e.g., Python) or DAX for advanced data analysis.
• Knowledge of business operations and processes in departments such as Finance, HR, Sales, and Operations.
• Experience with data integration and ETL processes.
• Certifications in Power BI, SQL, or related technologies.
  
  

Why work for Launchpad?

• 100% remote
• People first culture
• Excellent compensation in US Dollars
• Hardware setup for working from home
• Work with global teams and prominent brands based in North America, Europe, and Asia
• Training allowances
• Personal time off (PTO) for vacations, study leave, personal time, etc.
• ...and more!
  
  

At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you’re seeking a place to achieve your goals and dreams with fairness and integrity, then you are the future of Launchpad. Launchpad is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are respected and treated equally.

Are you ready to elevate your career at Launchpad? We want to hear your story! Contact us today.

¿Hablas inglés y tienes experiencia en hospitalidad u oficinas? ¡Esta es tu oportunidad de trabajar legalmente en Europa y vivir una experiencia única en el extranjero!

📌 Descripción del Puesto:

Estamos buscando personas con experiencia en hospitalidad y trabajo administrativo para desempeñar diversas funciones en Europa. Las responsabilidades incluyen:

✔️ Atención al cliente en hoteles, restaurantes o empresas.
✔️ Tareas administrativas y de recepción.
✔️ Organización y gestión de reservas o eventos.
✔️ Mantenimiento de estándares de calidad y servicio al cliente.

📄 Requisitos:

🔹 Hablar inglés de manera fluida (otros idiomas son un plus).
🔹 Experiencia previa en hospitalidad, servicio al cliente u oficinas.
🔹 Disponibilidad para viajar y trabajar en Europa.
🔹 Documentos en regla para trabajar legalmente.

🛠️ Habilidades y Competencias:

✅ Excelentes habilidades de comunicación.
✅ Capacidad de adaptación a nuevas culturas y entornos de trabajo.
✅ Orientación al cliente y actitud proactiva.
✅ Organización y atención al detalle.

💰 Beneficios:

✔️ Salario competitivo acorde al mercado europeo.
✔️ Contrato legal y documentos en regla para trabajar en Europa.
✔️ Experiencia laboral internacional en un entorno profesional.
✔️ Oportunidad de viajar y conocer diferentes culturas.

¡No pierdas la oportunidad de crecer profesionalmente y vivir una nueva aventura en el extranjero! 🌍✨

Are you organized, detail-obsessed, and passionate about making a difference in the legal field? We’re expanding our team and looking for three driven Legal Assistants who are fluent in Spanish and English to support our attorneys in delivering top-tier service to our clients.

As a key part of our legal operations team, you’ll help manage case files, communicate with clients, draft documents, and coordinate schedules—playing a critical role in keeping cases moving smoothly and efficiently. If you’re proactive, precise, and thrive in a fast-paced environment, we want to meet you.

Job Highlights

Hourly Rate: The equivalent of US$ 4.9 per hour in the applicant’s local currency

Schedule: Monday to Friday - 9:00 AM to 6:00 PM Houston, TX time with 1 hour unpaid breaks

Work Arrangement: Work from home

Contract: Independent Contractor

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities

• Calendaring & Scheduling: Manage attorneys’ calendars, schedule hearings, depositions, and client meetings.
• Drafting Correspondence & Documents: Prepare and proofread legal documents such as pleadings, discovery requests, and general correspondence.
• Liability Checks: Communicate with insurance companies to verify liability and coverage information.
• Case Management: Maintain and organize case files, ensuring timely follow-ups and document submissions.
• Client Communication: Serve as a liaison between attorneys and clients, providing case updates and answering general inquiries.
• Legal Research & Support: Assist attorneys with case preparation, including gathering documents, reviewing discovery, and summarizing findings.
• Data Entry & File Management: Ensure all case-related documents are accurately recorded and stored in the firm’s system.

Requirements

• Fluency in Spanish and English (written and spoken).
• Prior experience in a legal assistant or paralegal role is preferred.
• Strong understanding of legal terminology, pleadings, and discovery processes.
• Excellent organizational and multitasking skills with the ability to prioritize deadlines.
• Proficiency in legal software, Microsoft Office Suite (Word, Excel, Outlook), and case management systems.
• Strong communication and interpersonal skills.
• Ability to handle confidential information with discretion.
• Attention to detail and accuracy in drafting legal documents.
• Experience in personal injury, civil litigation, or insurance law is a plus.
• Familiarity with court e-filing systems and legal research tools.
• Ability to work independently and as part of a team in a fast-paced environment.

Independent Contractor Perks

- Permanent Work from Home

- Immediate Hiring

- Steady freelance job

Reminder

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording.

APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.

ZR_21320_JOB

APPLY HERE: https://bruntwork.zohorecruit.com/jobs/Careers/655395000151371131/Legal-Assistant-Bilingual-Spanish-English?source=LinkedInRecMFV 

Descripción de la empresa

Somos una compañía comercializadora de bebidas y alimentos con 137 años de experiencia y operaciones en Centroamérica, el Caribe y Sudamérica. Contamos con el portafolio de productos más grande de la región y trabajamos junto a nuestros socios estratégicos Pepsico, Ambev y Beliv ofreciendo soluciones innovadoras a nuestros clientes.

En CBC sabemos construir vínculos sólidos y duraderos. Sabemos escuchar a los consumidores para entender sus necesidades y ofrecerles las mejores marcas en las distintas ocasiones de consumo.

Llevamos sabor y frescura al mundo con la ambición de convertirnos en una compañía multicategoría que siga expandiendo sus horizontes. Lo hacemos con el entusiasmo de ver sonreír a nuestro equipo, a los nuestros y a quienes disfrutan lo que hacemos.

Nuestra cultura y energía transformadora tienen a la pasión como el motor que nos impulsa a ser mejores y a conquistar nuevos desafíos. Trabajamos con el disfrute de hacer juntos lo imposible.

Descripción del empleo

De qué se trata el puesto

• Asegurar el cumplimiento de las entregas, a través del análisis de los KPI’s de efectividad de entrega de pedidos, de volumen, Roadnet, jornada laboral utilizando las herramientas disponibles con la finalidad de cumplir con los objetivos.
  
  

Los retos del puesto

• Lograr cumplir con la distribución buscando la satisfacción del cliente, en un ambiente agradable de trabajo.
• Supervisar constantemente a las rutas de entrega para garantizar la correcta ejecución de los procesos de entrega y servicio al cliente.
• Asegurar el pago oportuno de la flota tercerizada de entrega, gestionando el registro de las facturas y dando seguimiento a los plazos de pago.
• Entrenar y desarrollar a la fuerza de entrega constantemente para garantizar la correcta ejecución de los procesos en el mercado.
• Gestionar los KPIs de entrega relacionados a efectividad de entrega, volumen de entrega y roadnet con el objetivo de proponer planes que contribuyan a la mejora continua de los mismos.
  
  

Requisitos

• Licenciatura en ciencias económicas, Ingeniería Industrial o carrera afín
• Poseer vehiculo con documentacion en regla
• Experiencia de 2 a 3 años en posiciones similares
• Residir en Managua
  
  

Información adicional

La misión de Grupo Mariposa es fomentar el crecimiento y la sostenibilidad dentro de la industria global de alimentos y bebidas. Estamos comprometidos con la excelencia a través de una gestión disciplinada, prácticas innovadoras y una cultura dinámica que acepta el cambio.

APLICA AQUÍ: https://jobs.smartrecruiters.com/GrupoMariposa1/3743990006580347-coordinador-de-entrega?trid=2d92f286-613b-4daf-9dfa-6340ffbecf73 

Betitngjobs is working with a rapid growth operator seeking to expand its remote-based Payments team.

This role is only suitable for those with iGaming experience in a hands-on payments analyst role. PIQ experience is essential.

Duties

Player Support & Case Management:

• Handle player inquiries related to missing or failed transactions with efficiency and empathy.
• Investigate payment discrepancies and resolve issues promptly.
• Communicate resolutions clearly to players, ensuring a positive customer experience.

Payment Processing & Proactive Monitoring:

• Conduct daily reviews of payment transactions to identify irregularities or issues.
• Ensure smooth processing of deposits, withdrawals, and refunds.
• Proactively identify patterns or recurring issues affecting payment flows.

Provider Case Handling & Escalations:

• Act as the primary point of contact for payment providers, including escalation of complex cases.
• Build strong working relationships with payment providers to expedite resolutions.
• Manage service level agreements (SLAs) with third-party payment partners.

Data Analysis & Reporting:

• Monitor key payment KPIs and report trends or issues to management.
• Provide recommendations for process improvements based on data analysis.

Requirements

• At least 1 year of experience in payment operations, preferably within the gambling industry.
• Hands-on experience with PaymentIQ is essential.
• Familiarity with various payment providers, processing methods, and fraud prevention tools.
• Strong investigative skills with a solution-oriented approach.
• Excellent communication skills, both written and verbal.
• Fluency in English

APPLY HERE: https://www.linkedin.com/jobs/view/4143266266/?eBP=NOT_ELIGIBLE_FOR_CHARGING&refId=Nm%2FGUj8S%2BgSLkCF2SsBlLQ%3D%3D&trackingId=gi1v%2Bh8CESxBd26%2B7JG3EQ%3D%3D&trk=flagship3_search_srp_jobs 

Ubicación: Managua, MN, NI

Empresa: Grupo CCN

WorkBetterNow provides full-time positions for professionals in LATAM looking to work with United States-based companies. Our remote professionals come first and are the most important part of our team. If you want to be part of a company that values work-life balance and supports your professional development, you’re in the right place.

We are looking for professionals living in LATAM and the Caribbean, proficient in English and with experience as executive assistants, who align with our company's core values. The ideal candidate is someone seeking remote work, valuing work-life balance, and demonstrating stability, commitment, and eagerness for career development.

Our Benefits Include:

• Work from the comfort of your home.
• A supportive work environment that values its people.
• Above-average salary, with scheduled increases.
• Paid vacations and personal days.
• Maternity/Paternity leave for up to 2 months. WBN will cover 50% of your WBN-base salary (Applied for those who have been with WBN for over a year).
• Designated Success Coach who will provide personalized support and guidance.
• Wellness benefits to support your overall well-being after 3 months.

Our Core Values

• Put our Talent first
• Pursuit of excellence/continuous learning
• Integrity and transparency
• Ownership mentality
• Pursuit of growth
• Excellent attitude

Job Description:

We are searching for talented professionals who have proven experience as executive assistants. The salary starts at $1125.00 per month.

While your duties will depend on the specific needs of your client, they will include but not be limited to:

• Assist the CEO and the team in completing tasks and projects.
• Organizing travel arrangements, including flights, accommodations, and transportation, ensuring smooth and efficient travel for the executives.
• Scheduling appointments, events, and community projects
• Manage the CEO's calendar and email
• Create analytics and basic reports (using Excel /mid-level proficiency).
• Ensure that critical deadlines are met.
• Drafting and editing emails, letters, memos, and other confidential documents.
• Taking messages and responding to inquiries on behalf of the executive.
• Handling sensitive information with discretion and ensuring data security.

Qualifications:

• 2+ years of experience as an executive assistant experience.
• Expertise with Microsoft Word, Excel, PowerPoint, Outlook/Gmail
• Proficient writing and spoken English (including top grammar skills), C1 or C2
• Appropriate work-from-home environment
• Personal computer with: 8GB+ RAM

Note: To see the full job description, technical qualifications, and details on the application process, please click 'Apply' below.

Openings for:

• Argentina
• Bolivia
• Brazil
• Belize
• Chile
• Ecuador
• Colombia
• El Salvador
• Guatemala
• Nicaragua
• Dominican Republic
• Trinidad & Tobago
• Honduras
• Mexico
• Panama
• Peru
• Jamaica
• Paraguay
• Uruguay
• Santa Lucia
• Guyana

APPLY HERE: https://workbetternow.zohorecruit.com/jobs/Careers/746650000000481438/Virtual-Executive-Assistant?source=CareerSite 

What We'll Bring

The Real Time Administrator (RTA) will be a part of the team supporting our Consumer Service Centers and is responsible for providing direct Real Time support through monitoring and managing incoming call traffic, break schedules and all issues that may impact service levels (SL’s) and take the appropriate steps to resolve or reduce these impacts, on an hourly, daily, and weekly basis.

What You'll Bring

• Flexibility with individual schedule based on business needs (Rotational monthly schedules).
• Highest level of formal schooling for the specific region (High school diploma).
• Minimum 3 years Real Time Administrator experience in a contact center environment.
• Excellent English and Spanish verbal, written and interpersonal communication skills.
• Experience working with AWS (non-negotiable).
• Experience in WFM tools, preferably Monet
• Excellent analytical and decisive skills.
• A self-starter with strong initiative, with the ability to demonstrate a readiness to make decisions, take initiative and originate action.
• Collaborates well with others in team-oriented environment.
• Proactively works to improve knowledge and adherence to company processes and procedures.
• Adapts well to change and can adjust priorities as needed.
• This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management.
  
  

Impact You'll Make

• Monitor Call Volume flows, targets & misses on SLA metrics, take mitigation steps to ensure SL’s are met
• Real-time monitoring and reporting of schedule deviations like breaks, absenteeism, late login, early login and any non-schedule adherence and take immediate action to improve performance.
• Work on real-time requests related to schedule changes, off phone activities and profile changes
• Analyze daily efficiency metrics reports and communicate daily reports to leadership teams (WFM and Operations) on Service Level (SL) performance
• Initiate escalation process for system outages and Service Level Agreements (SLA) risks
• Be the primary interface between WFM and operations while strengthening a positive partnership and improving their delivery processes
• Monitors inbound operations to ensure optimal staffing levels.
• Facilitates real-time discussions with necessary stakeholders.
• Responsible in processing the hourly, daily, weekly, monthly schedule adherence reports
• Administers volume contingency action plans as deemed necessary and appropriate.
• Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.
• Use trends and reports to forecast requirements
• Assist with projects and other duties as requested or assigned
• Prepare & deliver daily service levels, adherence/non-adherence reporting to management on volume, average handle time, schedules (shift, training), Shrinkage, utilization, employee activity (on all efficiency metrics)
• Conduct root cause analysis on any discrepancies or deviations from the standard process.
• Provide insights on existing data to internal/external stakeholders
• Process all unplanned changes/adjustments to the schedule and optimize schedules daily in response to shrinkage: call outs, late, and other Training/Nonproductive activities, Monitor and coordinate daily 1 on 1 and team meetings to ensure minimal impact to service levels
• Solicit extra hours (Overtime) where applicable, to ensure staffing meets forecasted volumes
• Monitor Call Volume flows, targets & misses on SLA metrics, take mitigation steps to ensure SLA’s are met
• Real-time monitoring and reporting of schedule deviations like breaks, absenteeism, late login, early login and any non-schedule adherence and take immediate action to improve performance.
• Work on real-time requests related to schedule changes, off phone activities and profile changes
• Analyze daily efficiency metrics reports and communicate daily reports to leadership teams (WFM and Operations) on Service Level (SL) performance
• Initiate escalation process for system outages and Service Level Agreements (SLA) risks
• Be the primary interface between WFM and operations while strengthening a positive partnership and improving their delivery processes
• Monitors inbound operations to ensure optimal staffing levels.
• Facilitates real-time discussions with necessary stakeholders.
• Responsible in processing the hourly, daily, weekly, monthly schedule adherence reports
• Administers volume contingency action plans as deemed necessary and appropriate.
• Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.
• Use trends and reports to forecast requirements
• Assist with projects and other duties as requested or assigned
• Prepare & deliver daily service levels, adherence/non-adherence reporting to management on volume, average handle time, schedules (shift, training), Shrinkage, utilization, employee activity (on all efficiency metrics)
• Conduct root cause analysis on any discrepancies or deviations from the standard process.
• Provide insights on existing data to internal/external stakeholders
• Process all unplanned changes/adjustments to the schedule and optimize schedules daily in response to shrinkage: call outs, late, and other Training/Nonproductive activities, Monitor and coordinate daily 1 on 1 and team meetings to ensure minimal impact to service levels
• Solicit extra hours (Overtime) where applicable, to ensure staffing meets forecasted volumes

APPLY HERE: https://transunion.wd5.myworkdayjobs.com/TransUnion/job/Lagunilla-de-Heredia/Real-Time-Administrator--Remote_19033530-1?source=LinkedIn