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QUIERO TRABAJAR

CUSTOMER SERVICE - DONOR SUPPORT TECHNICIAN
Publicado: 2025-10-03 23:00:41

Job Description

Job Description Summary

Responsible for preparing the donor, donor area and equipment for the pheresis process.

Job Description

Main Responsibilities

  • Prepares the autopheresis machine for the pheresis process.
  • Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
  • Disconnects the donor when the process is complete.
  • Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
  • Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
  • Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
  • Alerts Group Leader or Supervisor of donor flow issues.
  • Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
  • Understands the policies and procedures associated with hyper immune programs at the center if applicable.
  • Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
  • Maintains confidentiality of all personnel, donor and center information.
  • May be cross-trained in other areas to meet the needs of the business.
  • Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
  • Perform job-related duties as assigned.

Education

 High school diploma or equivalent required

Experience

 Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience

 Must be able to perform basic math calculations

Working Conditions (physical & mental requirements)

 Ability to understand, remember and apply oral and/or written instructions

 Ability to understand and follow basic instructions and guidelines

 Must be able to see and speak with customers and observe equipment operation.

 Occasionally perform tasks while standing and walking up to 100% of time

 Reach, bend, kneel and have high level of manual dexterity

 Occasionally be required to lift and carry up to 25 pounds

 Fast paced environment with frequent interruptions

 Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens  Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

 Required to work overtime and extended hours to support center operational needs

Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

Please note, we may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings.

If you are interested in exploring a career with CSL, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate.

CSL offers the following benefits for this part-time position: Paid sick leave; and the option to participate in CSL’s 401(k) Savings Program.

Our Benefits

For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma operates one of the world’s largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring, a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people.

We want CSL to reflect the world around us

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL.

Do work that matters at CSL Plasma!

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CSL

MEMBER SERVICES REPRESENTATIVES
Publicado: 2025-10-03 22:57:28

When joining USF Federal Credit Union, you can expect to work for a company that:

  • Strives to be the most influential partner in our Members’ financial journey.
  • Has been recognized with awards such as the Sterling Governor’s Award for Excellence and League of Southern Credit Unions & Affiliates Credit Union of the Year.
  • Has a culture of engagement, growth, process improvement and community volunteerism.
  • Received the Top Places to Work award for 2024 and 2025 in Financial Industries.

What’s In It For You

  • Competitive pay, robust incentive programs, 401k matching, Mortgage and Auto Loan discounts
  • 4 weeks minimum paid time off work, work anniversary paid time off, 11 paid holidays and 8 hours paid volunteer time off.
  • Medical, Dental and vision plans with FSA option. (Employee Only Premiums for Dental and Vision are 100% Credit Union covered).
  • 100% Credit Union Paid Short-Term and Long-Term Disability and Life Insurance
  • Employee Assistance Program
  • Undergraduate and Graduate Tuition Reimbursement
  • In-depth New Employee Orientation showcasing Credit Union Values and Vision
  • A Think Big culture dedicated to performance excellence and continual growth

Position Summary

The Member Services Representative I (MSR I) serves as the first point of contact for credit union members, providing exceptional service and support primarily over the phone. This role is responsible for assisting members with inquiries, processing transactions, and promoting credit union products and services while ensuring compliance with all policies, procedures, and regulatory requirements.

Essential Functions & Additional Responsibilities

  • Assist members and potential members with day-to-day banking needs, including account inquiries, online banking support, funds transfers, loan payments, debit card assistance, and more.
  • Meet or exceed sales goals by identifying potential sales opportunities and upselling products or services when relevant. This includes making recommendations and cross-selling additional products and services, including core account products, checking, money market, certificates, loan products, e-services, referrals etc. that deepen member relationships.
  • Meet or exceed performance goals related to service quality, productivity, and member satisfaction.
  • Ensure all member interactions comply with authentication protocols, credit union policies, and regulatory requirements (including BSA/AML, Reg E, and IRA regulations).
  • Performs other duties as assigned.

Education

  • A high school diploma or equivalent.

Experience

  • 1 year of customer service experience in a financial institution, call center, and/or retail environment required.

Other Skills

  • A friendly, courteous, and professional attitude.
  • Excellent spoken, written, and visual communication and presentation skills.
  • Ability to multi-task with excellent organizational and project management skills.
  • Working knowledge of MS Office (Word, Excel, PowerPoint).
  • Ability to handle a high volume of member interactions with patience, positivity, and accuracy.
  • Must be team player, self-starter, highly motivated and self-confident with the ability to work collaboratively and independently.
  • Must enjoy working with the public and be able to effectively deal with people under adverse and stressful conditions.
  • Must possess a thorough understanding of the Bank Secrecy Act, as well as other applicable federal regulations, including but not limited to the USA PATRIOT Act, Office of Foreign Assets Control (OFAC) regulations, Anti-Money Laundering (AML) laws, the Right to Financial Privacy Act, and the Bank Bribery Act.

Reports To

Assistant Member Services Manager

Manages

This role does not have supervisory responsibilities.

Work Environment

This job operates in an office setting and routinely uses standard office equipment. This position does include some remote work.

Physical Requirements

Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10lbs of force occasionally to life, carry, push, pull, or move objects.

Position Type/Expected Hours Of Work

Full-Time/40 hours per week

Classification

Non-exempt

Other Duties

Please not this job description is not a comprehensive list of activities, duties or responsibilities that are required in this position. Duties, responsibilities and activities may change at any time with or without notice.

About Us

For 65 years, USF FCU has experienced rapid growth and is dedicated to delivering financial solutions to improve our members’ lives. Our success is thrilling, but our core values of excellence, passion, innovation, community, and collaboration mean our relationships with our members and our employees will always be our top priority! We have grown to over 73,000 members and $1.1 billion in assets, robust online and mobile banking, 9 branch locations and thousands of shared branches and fee-free ATMs nationwide.

Our vision is to be the most influential partner in each member’s financial journey.

Our mission is to deliver financial solutions to improve members’ lives.

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USF CREDIT UNION

AGENTE DE SERVICIO AL CLIENTE PART TIME
Publicado: 2025-09-27 05:37:33

¡Cada vez estas más cerca de tocar el cielo! ✈️

 

Queremos que hagas parte de este emocionante viaje en donde podrás crecer y desarrollarte junto a un equipo altamente capacitado y diverso que te acompañará a seguir venciendo obstáculos y alcanzar tu destino. 🎯

 

Agente de servicio al cliente PT - JFK

En este rol realizaras y aseguraras la excelencia en el servicio, brindando un trato ágil y oportuno; con el fin de cumplir con los deberes y responsabilidades establecidos en los manuales operativos y del Sistema de Gestión Integral.

 

Funciones específicas:

  • Atender, orientar y direccionar al pasajero en cada punto de contacto, de acuerdo con lo establecido en los procedimientos; con el fin de garantizar que la operación de los vuelos se maneje de forma segura y así obtener calidad en el servicio.
  • Asegurar un excelente servicio al cliente, a través de la satisfacción de las necesidades y requerimientos del mismo; con el fin de garantizar el mejoramiento continuo de la organización.
  • Apoyar al Supervisor, Agente Líder u otros colaboradores, en caso de retrasos, vuelos interrumpidos, sobreventa o cancelaciones, realizando las funciones que se le asignen; con el fin de garantizar el mejoramiento continuo de la organización

 

Check- in / los requisitos para abordar:

  • Experiencia laboral requerida: 6 meses de experiencia en empresas de servicio y atención al cliente.
  • High school finalizado.
  • Idioma: inglés B2 – indispensable

 

 

Lugar de la vacante: JFK, USA.

 

Sabemos que contigo ¡vamos a ganar!

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AVIANCA

TELLER BILINGUAL TROPICANA EASTERN
Publicado: 2025-09-27 05:34:42

Why Wells Fargo

Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us!

About This Role

Wells Fargo is seeking a Teller in our Consumer, Small & Business Banking division, as a part of our National Branch Network. You are part of the fabric of the local community, helping provide the financial service backbone for its residents, employees and local businesses. If you enjoy working with people, then this is a great role for you with tremendous opportunity to establish your career here at Wells Fargo for years to come. Find out why we're the #1 financial services company to grow YOUR career. Apply today.

In This Role You Will

  • Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
  • Complete operational activities while minimizing risks under established policies
  • Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
  • Receive direction from managers and exercises judgment within defined policies and procedures
  • Escalate questions and issues to more experienced roles
  • Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
  • Identify information and services to meet customers financial needs

Required Qualifications:

  • 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Bilingual speaking and listening proficiency in Spanish/English

Desired Qualifications:

  • 6+ months of experience interacting with people, demonstrated through work, military, or education
  • Military experience (transitioning military service member, reserve military service member or a veteran) and currently enrolled in a college or university program
  • Customer service focus with experience handling complex transactions across multiple systems
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Ability to interact with integrity and professionalism with customers and team members
  • Experience working with others on a team to meet customer needs
  • Cash handling experience
  • Ability to follow policies, procedures, and regulations
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
  • Well-organized, independent and able to prioritize in a fast-paced environment
  • Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
  • Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
  • Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues

Job Expectations:

  • Ability to work a schedule that may include most Saturdays
  • This position is not eligible for Visa sponsorship
  • Must take and pass required language assessment

Posting Location:

  • 4720 S Eastern Ave Las Vegas, NV 89119

@RWF22

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$20.00 - $25.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement

Posting End Date:

12 Oct 2025

  • Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Applicants With Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment And Hiring Requirements

  • Third-Party recordings are prohibited unless authorized by Wells Fargo.
  • Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Reference Number

R-493728

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WELLS FARGO

BILINGUAL SPANISH CUSTOMER SERVICE REPRESENTATIVE

Publicado: 2025-09-27 05:33:46

Must attach resume for consideration!

Must Read, write and speak Spanish to be eligible

The Service Rep 5 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues..

Responsibilities:

  • Assist with evaluating and resolving service inquiries from clients across different platforms
  • Effectively use various computer systems to complete assigned tasks and address account inquiries
  • Develop and maintain working knowledge specific groups of Citi products and services
  • Analyze and identify potential risks and identify solutions that meet client needs
  • Complete assigned tasks in an accurate and efficient manner
  • Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
  • Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 2-4 years’ work experience in a related role
  • Proficient in Microsoft Office and Windows Operating Systems
  • Demonstrated experience solving customer service inquiries
  • Effective verbal and written communication skills
  • Ability to work in a fast pace environment
  • Excellent technical and data entry skills, including the utilization of a 10-key touchpad
  • Proven ability to navigate multiple systems and customer service platforms concurrently

Education:

  • High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Must be fluent in Spanish - reading, writing and speaking

#Customercare

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Job Family Group:

Customer Service

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Job Family:

Service

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Time Type:

Full time

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Primary Location:

San Antonio Texas United States

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Primary Location Full Time Salary Range:

$43,960.00 - $57,340.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Sep 25, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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CITI

BILINGUAL CUSTOMER SERVICE SPECIALIST
Publicado: 2025-09-27 05:30:47

Job Description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

Responsibilities

  • Ensure high levels of customer satisfaction through excellent sales service
  • Assist customers in person and over the phone by determining needs and presenting appropriate products and services
  • Build productive trust relationships with wholesale and retail customers
  • Process sales transactions accurately and consistent with policies and procedures
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas
  • Pull appropriate products from the sales floor or warehouse
  • Tint and mix products, as needed, to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load/unload delivery trucks
  • Assist in making deliveries, as needed
  • Maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales

Qualifications

Minimum Requirements:

  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able to read, write, comprehend, and communicate in English
  • Must be able to read, write, comprehend, and communicate in Spanish
  • Must have a valid, unrestricted Driver’s License
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint related products
  • Have previous work experience operating tinting and mixing equipment

#SHWSalesBL

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being

Career … with opportunities to learn, develop new skills and grow your contribution

Connection … with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your Possible

What is the Process to get Started?

Step 1 – Online Application

Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/

Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

Step 2 – Digital Interview

Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions

You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation

Step 3 – In-Store Interview

Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/ . Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

 
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SHERWIN-WILLIAMS

BECARIO DE ATENCIÓN AL CLIENTE
Publicado: 2025-09-25 20:35:33

Descripción del puesto Como Pasante de Atención al Cliente,serás responsable de proporcionar soporte y atención a nuestros clientes. Tus tareas diarias incluirán responder a las llamadas telefónicas, gestionar consultas y garantizar la satisfacción del cliente. Este es un puesto de tiempo completo y se realizará de manera presencial en nuestras oficinas ubicadas en San Salvador.

Requisitos

 

  • Experiencia en soporte al cliente y en la gestión de la satisfacción del cliente.
  • Habilidades en el manejo adecuado de llamadas telefónicas y etiqueta telefónica.
  • Conocimiento y experiencia en servicio al cliente y en mejorar la experiencia del cliente.
  • Capacidad para trabajar en equipo, buenas aptitudes de comunicación y una actitud orientada al servicio al cliente serán muy valoradas.
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CONSTRUTALENTO

CUSTOMER SERVICE REPRESENTATIVE
Publicado: 2025-09-25 20:26:46


Who We Are

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and commitment to excellence.

Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people around the Globe, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

  • Are you energetic, enthusiastic with an engaging personality?
  • Are you driven to deliver effective results while providing excellent customer service?
  • Do you have extraordinary communication skills?

What’s it in for YOU?

  • Paid Training
  • Law Benefits
  • Paid Health and Life Insurance
  • Paid Time Off (vacation)
  • Referral Program
  • Opportunities for career growth

Responsibilities

  • Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
  • Maintain a thorough understanding of products and policies to effectively assist customers
  • Accurately document customer interactions and transactions across all tools/platforms
  • Strive to exceed customer satisfaction goals and performance metrics
  • Continuously seek opportunities to improve the customer experience and streamline processes
  • Stay updated on product knowledge and industry trends to better assist customers

Qualifications

What We Look for in Candidates:

  • Must be at least 18 years old
  • Advanced English level (85%)
  • High School Diploma or GED
  • Schedule flexibility
  • Availability to work on-site
  • Computer skills
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INTELOGIX

RECEPCIONISTA/SERVICIO AL CLIENTE
Publicado: 2025-09-24 03:07:53

Estamos buscando un/a Recepcionista para unirse a nuestro equipo y brindar un excelente servicio al cliente a nuestros huéspedes.

Como Recepcionista en Hotel Nicte, serás el primer punto de contacto de nuestros huéspedes y tendrás un papel fundamental en la creación de una experiencia inolvidable. Tus responsabilidades incluirán:

  • Dar la bienvenida a los huéspedes y hacerles sentir como en casa.
  • Gestionar las reservas y registrar a los huéspedes en el sistema.
  • Proporcionar información sobre el hotel y los servicios que ofrecemos.
  • Ayudar a los huéspedes con sus preguntas y necesidades durante su estancia.
  • Mantener la recepción ordenada y limpia en todo momento.
  • Manejar el proceso de check-in y check-out de los huéspedes de manera efectiva.

Para ser un/a candidato/a exitoso/a en este rol, deberás tener excelentes habilidades de comunicación y una actitud amable y servicial. También deberás ser capaz de trabajar bien bajo presión y tener una buena capacidad de organización.

Si estás buscando una oportunidad emocionante para hacer parte de un equipo de servicio al cliente dinámico, ¡envíanos tu CV hoy y únete a la familia de Hotel Nicte!

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HOTEL NICTE

ANALISTA DE SERVICIO AL CLIENTE
Publicado: 2025-09-23 00:16:54
  • Monitorear, gestionar y dar seguimiento a los pedidos de clientes emitidos por los KA, desde el procesamiento de las OC, asegurando que las fechas de entrega comprometidas se cumplan, comunicar oportunamente cualquier desviación en la
  • programación, para así garantizar el correcto seguimiento de los pedidos.
  • Coordinar con el área de Comercio Exterior las reservas para despachos marítimos, alinear la disponibilidad de producción con las reservas generadas por comex y coordinar con el área de producción para asegurar el cumplimiento de los volúmenes y tiempos comprometidos con cada KA.
  • Mantener una comunicación constante con las áreas de Producción, Logística, Calidad, Comercial y otros para alinear acciones y resolver incidencias que impacten al cliente.
  • Verificar que los despachos cuenten con la facturación correspondiente, asegurar la correcta gestión de los documentos de importación/exportación requeridos y supervisar que los embarques cumplan con las especificaciones y condiciones solicitadas por el cliente.
  • Atender que los requerimientos especiales de los clientes sean comprendidos y cumplidos por las áreas internas y resolver incidencias y dar trazabilidad a los pedidos en curso, para así garantizar el nivel de servicio.


Requisitos


  • Graduado nivel universitario Administración de Empresas, Ingeniería Industrial, Marketing o afines.
  • Conocimientos en Excel (intermedio).
  • Manejo de SAP y Power BI.
  • Experiencia previa como Analista o Asistente en áreas de atención al cliente, servicio postventa o soporte comercial.
  • Disponibilidad para laborar Amatitlán.

Beneficios

  • Seguro de vida gratis
  • Alimentación gratis (almuerzo)
  • EPP y uniformes sin costo
  • Capacitación constante

Somos líderes en soluciones de empaques rígidos sostenibles en Latinoamérica con presencia en 14 países de la región. A través de nuestras 4 unidades de negocio preformas y botellas, tapas, termoformado y reciclado; impulsamos la economía circular contribuyendo al bienestar de las personas y el planeta.

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SMI

CUSTOMER SOLUTION CENTER

Publicado: 2025-09-20 06:05:45

The following posting is a pipeline requisition, meant to accumulate candidates for this role. Qualified applicants will be contacted in concert with the approval and publication of identical, approved positions within HP. Candidates who identify with a group that is historically underrepresented in the technology sector including by not limited to, African American, Latino, Native American, individuals with disabilities and veterans are encouraged to apply.

Job Summary

  • This role is responsible for effectively resolving simple technical problems involving hardware and software and providing solutions and guidance to internal and external businesses and end users via telephone and electronic support channels. The role engages in articulating case summaries and resolutions for the Knowledge Management System (KMS). The role guides customers proactively to prevent problems, represents the organization in various activities, collaborates to meet SLA demands, and contributes proactively to projects through research and data analysis support.

Responsibilities

  • Resolves simple technical problems effectively, encompassing hardware and software encountered through interactions with internal and external businesses, as well as end users, utilizing proactive notification systems.
  • Addresses internal or external business and end user issues via telephone and electronic support channels, offering solutions and guidance.
  • Articulates case summaries, resolutions, and contributes to the Knowledge Management System (KMS) through both written and verbal communication.
  • Guides customers proactively to mitigate the occurrence of problems, while also representing the organization through activities such as customer visits, participation in industry conferences/trade shows, and vendor meetings.
  • Utilizes relevant frameworks to implement solutions and contribute towards technical excellence.
  • Provides resolutions and feedback by performing root cause analysis of outages and trends to address issues promptly and effectively.
  • Collaborates with team members as needed to meet internal or external business and end user Service Level Agreement (SLA) demands.
  • Applies foundational principles and contributes proactively to projects through research and data analysis support, providing regular updates on accomplishments and impediments.
  • Supports priority projects with direction, maintaining relationships with internal stakeholders and sharing information via standardized reports.

Education & Experience Recommended

  • Four-year Degree in any area, or any other related discipline or commensurate work experience or demonstrated competence.
  • Typically has 0-2 years of work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.

Knowledge & Skills

  • Amazon Web Services
  • Automation
  • Computer Science
  • Customer Relationship Management
  • Customer Support
  • Debugging
  • Java (Programming Language)
  • Linux
  • Operating Systems
  • Product Support
  • Python (Programming Language)
  • Root Cause Analysis
  • Scripting
  • Software As A Service (SaaS)
  • SQL (Programming Language)
  • TCP/IP
  • Technical Services
  • Technical Support
  • Unix
  • Workflow Management

Cross-Org Skills

  • Effective Communication
  • Results Orientation
  • Learning Agility
  • Digital Fluency
  • Customer Centricity

Impact & Scope

  • Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.

Complexity

  • Learns to apply basic theories and concepts to work tasks.

Disclaimer

  • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
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HP

CREADOR DE CONTENIDO
Publicado: 2025-09-18 06:15:26

Se busca CREADOR DE CONTENIDO - FILMMAKER

 

  • Motivado a hacer parte de la estrategia de un núcleo de empresas y apreciar el impacto de su trabajo
  • Disponible para comprometerse con un proyecto
  • Enfocado, proactivo y que se mantiene en constante aprendizaje
  • La creatividad se valora más que la experiencia previa
  • Se ofrece estabilidad y oportunidad de crecimiento en un entorno que promueve el desarrollo y la excelencia
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IMPORTANTE EMPRESA

MARKETING ASSISTANT
Publicado: 2025-09-16 20:49:48

Role Summary

The Marketing Assistant supports J&Y Law’s marketing initiatives, with a focus on lead tracking, reporting, social media, content publishing, and vendor support. This role ensures the firm’s marketing strategy is executed with accuracy, compliance, and creativity. The Marketing Assistant will work cross-functionally with intake, attorneys, and external vendors to drive client engagement and support business development.

 

Key Responsibilities

Lead Tracking & Reporting

  • Maintain and optimize lead tracking systems (Excel, Power BI).
  • Track lead sources (web, calls, referrals, paid ads, SEO).
  • Report KPIs including lead volume, cost per lead (CPL), conversion rates, and ROI.
  • Automate recurring reports and highlight insights for optimization.

Social Media & Content

  • Manage content calendar and schedule posts across Facebook, Instagram, TikTok, LinkedIn, and YouTube.
  • Upload and format blog posts with SEO best practices.
  • Repurpose content across channels for maximum reach.
  • Track engagement metrics (likes, comments, shares, CTR).

Research & Vendor Support

  • Conduct competitive monitoring of other law firms.
  • Research blog topics, keywords, and trends (AI-powered search, TikTok/YouTube SEO).
  • Support vendor vetting and prepare comparison sheets.
  • Assist with community outreach, sponsorships, and event coordination.

Brand & Compliance

  • Ensure all content aligns with J&Y Law’s brand voice and values.
  • Maintain compliance with California Rule 1-400 for legal advertising.
  • Adhere to HIPAA/privacy guidelines when handling client-related data.

 

Skills & Qualifications

  • 1–2 years of marketing, digital media, or administrative support experience (law firm or professional services preferred).
  • Proficiency with Google Workspace, Canva, CallRail, Zoho, Mailchimp, Ahrefs, PPC dashboards.
  • Strong skills in Excel (pivot tables, charts) and familiarity with Power BI.
  • Knowledge of SEO and social media management best practices.
  • Excellent organizational, communication, and time management skills.
  • Bilingual (English/Spanish) preferred but not required.
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J&Y LAW FIRM

CUSTOMER SERVICE SPECIALIST

Publicado: 2025-09-15 23:34:36

Internally titled: Traveler Support Specialist (TSS)

EF Go Ahead Tours

Panama City, Panama

Start Date: October 27, 2025

Application Deadline: September 19, 2025

  • For consideration, applicants must live in Panama and hold a valid work permit in the country. This role follows a hybrid work model, with four days in-office and one remote day each week. The team collaborates to determine which day will be remote- typically Fridays or Saturdays, depending on the work week- to ensure coverage and consistency across the group.

At EF Go Ahead Tours we believe you’re never too old to be a student of the world. For over 25 years we have guided individuals across the globe through carefully crafted group travel. Our travelers range from young professionals to retirees, solo travelers to entire families, travel enthusiasts to those stepping off their first flight. We believe that the best way to learn about the world is to experience it. Every day we come to work hoping to help as many people as possible do just that.

In the role of Traveler Support Specialist (TSS), you’ll primarily communicate via phone, email, and chat to serve as the main point of contact for travelers after booking. Since we engage across multiple channels, you’ll need to adapt your communication style to match each traveler’s preferred method. You’ll work both proactively and reactively to set expectations, respond to requests and questions, and enhance the pre-departure experience. This dynamic role involves prioritizing tasks, balancing diverse responsibilities, and working efficiently toward team goals and performance metrics, all while maintaining a high capacity and delivering exceptional support. Your attention to detail, organizational skills, and creative problem-solving help you find the best solutions for travelers. Your positivity, adaptability, and “nothing is impossible” mindset make you a strong fit for the Traveler Support team. We’re committed to providing every Go Ahead traveler with an EPIC pre-tour experience: Easy, Personal, Immersive, and rooted in Community and Connection and we’re looking for passionate team members ready to make an impact.

To date, the Traveler Support Specialist (TSS) team has been based in the U.S., with established teams in Denver and Boston. The Panama location marks an exciting new chapter in our expansion, and you’ll be part of the very first cohort for Go Ahead Tours in this office.

Who We Are Looking For

  • You are fluent in written and spoken English, and proficiency in Spanish is preferred. While most of the role will be conducted in English, the ability to support Spanish-speaking travelers as needed is a valuable asset.
  • You demonstrate a keen attention to detail and the ability to understand and follow complex, cross-functional processes across multiple departments—ensuring consistency and accuracy in every interaction while contributing to a seamless customer experience.
  • You are confident deescalating difficult conversations and owning the case from start to finish
  • You are comfortable explaining the 'why' behind a policy in a way that makes customers feel heard and supported
  • You recognize great customer service and you strive to provide it each day
  • You are solutions-oriented and are known for positivity
  • You embrace change and possess the ability to think on your feet
  • You're a self-starter and intrinsically motivated
  • You enjoy puzzles and get great satisfaction from completing them
  • An influencer - a natural networker who loves talking to people
  • Above and beyond is the only way you do things
  • You want to be part of a team that motivates and inspires you

Work Schedule & Flexibility

This role requires a flexible and adaptive approach to scheduling. While our operations often align with US-based Central Standard Time (CST), working hours may vary depending on business needs, team coverage, and seasonal demands.

Standard Weekly Hours:

Five days a week, 9:00 AM - 5:30 PM or 10:00 AM - 6:30 PM Local Time

Example Schedule:

  • October 27th to November 28th (Onboarding):
    • Workdays: Monday through Friday
    • Local Time: 9:00 AM - 5:30 PM
  • December 1st to March 8th:
    • Workdays: Monday through Friday
    • Local Time: 10:00 AM - 6:30 PM
  • March 9th to November 1st:
    • Workdays: May include one weekend day (e.g., Tuesday-Saturday)
    • Local Time: 9:00 AM - 5:30 PM

Why you’ll love working here: Perks, Benefits, and more!

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

In addition, you can expect:

  • Commitment to professional growth: robust monthly calendar of trainings and workshops
  • 22 days paid vacation and 12 national holidays,
  • Health and life insurance to all our staff (Eligible after the 3-month probation period)
  • Wellness benefits including fully equipped fitness center available 24/7 for staff
  • Frequent social and learning events, including access to our employee-run resource groups
  • Tenure-based sabbatical eligibility
  • EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
  • Discounts at local venues and businesses
  • Free parking
  • In-Office Work Policy: This role follows a hybrid work model, with four days in-office and one remote day each week. The team collaborates to determine which day will be remote- typically Fridays or Saturdays, depending on the work week- to ensure coverage and consistency across the group.
  • Compensation: First-year on-target earnings of $21,000 ($20,000 salary and $2000 bonus potential)

About EF Go Ahead Tours

At EF Go Ahead Tours we believe in the power of travel to widen your eyes, broaden your mind and see the world and yourself in entirely new ways. For over 30 years we’ve guided travelers - from young professionals to retirees, solo travelers to entire families, on carefully crafted journeys. To us, each experience is an opportunity to not just create unforgettable moments, but to inspire greater understanding between people and cultures. Every day our global team comes to work hoping to help as many people as possible share in those experiences.

About EF Education First

Some companies are in the Business of Technology.

Others are in the Business of Finance….Sports…Or Soft Drinks.

At EF, we're in a different kind of Business.

One that's a little less tangible, and a lot more important.

Because our Business, what we make, makes everything else possible.

We're in the Business of Understanding.

Between people. Between cultures.

For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through Language, Cultural Exchange, Academic Studies, and Educational Travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.

You’ll find our 115 offices located in some of the world’s greatest cities, and filled with smart, driven people who push each other to be better every day. And yes, we have technology, we have finance, we even have sports with our own professional cycling team. But it’s what we do with it - Building greater understanding, breaking down barriers, and creating a better world…that makes all the difference.

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EF GO AHEAD TOURS

CUSTOMER SUPPORT SUPERVISOR
Publicado: 2025-09-14 04:39:43

Job Summary:

The ADC Customer Support Supervisor is responsible for leading a team of Advanced Duty Collection (ADC) Agents to ensure exceptional customer experience across various communication channels. This role emphasizes enhancing collection and auto-collection rates while maintaining high levels of customer satisfaction through effective management and innovative solutions.

Key Responsibilities:


  • Team Leadership: Recruit, develop, and manage a motivated team of ADC Agents to maximize performance and achieve departmental objectives.
  • Customer Experience Management: Handle inbound and outbound customer interactions related to customs fees, ensuring timely resolution of queries and complaints while adhering to DHL standards.
  • Collection Process Oversight: Oversee the collection of Duty/VAT charges, ensuring compliance with predefined criteria and the Global ADC Treatment Plan for consistent messaging across regions.
  • Support and Training: Provide frontline support to agents, addressing complex queries and promoting online payment options for customer convenience.
  • Performance Monitoring: Track and analyze key performance indicators (KPIs) such as collection rates, customer satisfaction scores, and turnaround times, implementing improvement strategies as needed.
  • Stakeholder Engagement: Build and maintain relationships with internal and external stakeholders, acting as a point of escalation for complex issues and ensuring effective communication across departments.
  • Process Improvement: Identify opportunities for service enhancement and operational efficiency, proposing and implementing innovative solutions to streamline the collection process.
  • Reporting: Deliver regular reports on team performance, collection metrics, and customer feedback to management, highlighting areas of success and opportunities for improvement.


Required Skills and Competencies:


  • Leadership Skills: Strong ability to inspire and lead a team, fostering a positive and productive work environment.
  • Customer Centricity: Deep commitment to understanding and addressing customer needs, ensuring a high level of satisfaction.
  • Analytical Skills: Proficient in analyzing performance data to drive improvements in service delivery and collection rates.
  • Communication Skills: Excellent verbal and written communication skills, capable of effectively conveying information to diverse audiences.
  • Problem Solving: Strong problem-solving abilities, with a focus on innovative and creative solutions to enhance customer experience.
  • Technical Proficiency: Familiarity with tools such as MCT, ADC systems, and basic knowledge of Microsoft Office applications (Outlook, Excel, PowerPoint).


Qualifications:


  • Education: Bachelor’s degree in Customer Service, Business Administration, or a related field.
  • Experience: Minimum of 2 years in customer service roles, with at least 1 year in a supervisory capacity, preferably in a logistics or financial environment.
  • Language Skills: Intermediate proficiency in English (B2 or above)
  • Industry Knowledge: Understanding of logistics products and the customs clearance process is advantageous.


Performance Objectives:


  • Maintain a Grade of Service (GOS) of at least 80%.
  • Achieve an Abandoned Call Rate (ACR) of less than 1 %.
  • For other communication channels targets will be displayed according to global parameters
  • Promote a healthy workplace environment to the leading team.
  • Among others related to the function.
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DHL EXPRESS

JEFE DE SERVICIO AL CLIENTE
Publicado: 2025-09-04 21:17:30

Grupo Q es una empresa líder en el sector automotriz, brindamos soluciones automotrices y representamos en Centroamérica un total de 16 marcas de vehículos de renombre mundial, siendo los responsables de la distribución y comercialización de vehículos nuevos y usados. Todas nuestras salas de ventas y talleres operan debidamente certificados, para garantizar un servicio acorde a los más altos estándares mundiales.

Función Principal

Gestionar y supervisar las operaciones de Servicio al Cliente con base a las políticas comerciales de la empresa con el fin de generar apoyo a la gestión de comercial, para garantizar la satisfacción de las necesidades de los clientes y lealtad a la empresa por parte de estos.

Responsabilidades

  • Ejecutar el proceso de medición de índices de satisfacción de los clientes en conjunto con las áreas de post venta con el objetivo de identificar áreas de oportunidad de mejora.
  • Planificar las funciones y desempeño del personal de Servicio al Cliente de talleres a fin de asegurar el cumplimiento de los procedimientos y procesos establecidos para estos puestos.
  • Elaborar e implementar los protocolos de servicio de todos los puestos que tienen contacto directo con el cliente y que apoye el proceso Q Atento, con el fin de garantizar excelencia en el servicio.
  • Gestionar con cualquier área de la empresa las acciones de solución a quejas de los clientes con el fin de lograr la satisfacción de estos.
  • Planificar con el departamento legal, y las gerencias respectivas para la resolución de demandas de clientes, ante las instituciones con el fin de minimizar la contingencia legal para el grupo.
  • Diseñar e implementar programas de atención al cliente, acordes a la estrategia corporativa con el fin de generar cultura de servicio.
  • Gestionar reportes de llamadas de seguimiento de servicio, reporte de quejas diario, control de entregas, reporte de recepción de vehículos con el fin de garantizar la excelencia en el servicio.

Experiencia

3 años de experiencia en puestos de Supervisor , coordinador, jefe de servicio al cliente

Educación

Bachillerato universitario o licenciatura en administración de empresas o afin. (Graduado)

Inglés intermedio (Deseable)

Idiomas

Inglés

Nivel lectura: Intermedio

Nivel escritura: Intermedio

Nivel habla: Intermedio

Conocimientos

Manejo de Microsoft office professional, SAP, software de crm, manejo de personal y negociación y resolución de conflictos.

Habilidades

Buenas relaciones interpersonales, trabajo en equipo, comunicación

Competencias

(EC) Enfoque en el cliente

(LC) Liderazgo de cambio

(DIR) Dirección de personas

(INI) Iniciativa y búsqueda de información

(ING) Integridad

(OL) Orientación al logro

(IMP) Impacto e Influencia

(LE) Liderazgo de equipos

(ADS) Atención al detalle y seguimiento

(PC) Pensamiento conceptual

(ACF) Autoconfianza

(TE) Trabajo en equipo

(PNE) Perspectiva de negocio y estrategia

(CaD) Comprendiendo a los demás

Servirle con Pasión es la fuerza que nos mueve

Grupo Q es una empresa que vive sus valores y este es nuestro principal motivo para realizar nuestros procesos de selección con transparencia, considerando todas las solicitudes calificadas sin distinción.

www.grupoq.com

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GRUPO Q

JEFE DE SERVICIO AL CLIENTE
Publicado: 2025-09-04 20:59:24

Acerca del empleo

Grupo Q es una empresa líder en el sector automotriz, brindamos soluciones automotrices y representamos en Centroamérica un total de 16 marcas de vehículos de renombre mundial, siendo los responsables de la distribución y comercialización de vehículos nuevos y usados. Todas nuestras salas de ventas y talleres operan debidamente certificados, para garantizar un servicio acorde a los más altos estándares mundiales.

Función Principal

Gestionar y supervisar las operaciones de Servicio al Cliente con base a las políticas comerciales de la empresa con el fin de generar apoyo a la gestión de comercial, para garantizar la satisfacción de las necesidades de los clientes y lealtad a la empresa por parte de estos.

Responsabilidades

  • Ejecutar el proceso de medición de índices de satisfacción de los clientes en conjunto con las áreas de post venta con el objetivo de identificar áreas de oportunidad de mejora.
  • Planificar las funciones y desempeño del personal de Servicio al Cliente de talleres a fin de asegurar el cumplimiento de los procedimientos y procesos establecidos para estos puestos.
  • Elaborar e implementar los protocolos de servicio de todos los puestos que tienen contacto directo con el cliente y que apoye el proceso Q Atento, con el fin de garantizar excelencia en el servicio.
  • Gestionar con cualquier área de la empresa las acciones de solución a quejas de los clientes con el fin de lograr la satisfacción de estos.
  • Planificar con el departamento legal, y las gerencias respectivas para la resolución de demandas de clientes, ante las instituciones con el fin de minimizar la contingencia legal para el grupo.
  • Diseñar e implementar programas de atención al cliente, acordes a la estrategia corporativa con el fin de generar cultura de servicio.
  • Gestionar reportes de llamadas de seguimiento de servicio, reporte de quejas diario, control de entregas, reporte de recepción de vehículos con el fin de garantizar la excelencia en el servicio.

Experiencia

3 años de experiencia en puestos de Supervisor , coordinador, jefe de servicio al cliente

Educación

Bachillerato universitario o licenciatura en administración de empresas o afin. (Graduado)

Inglés intermedio (Deseable)

Idiomas

Inglés

Nivel lectura: Intermedio

Nivel escritura: Intermedio

Nivel habla: Intermedio

Conocimientos

Manejo de Microsoft office professional, SAP, software de crm, manejo de personal y negociación y resolución de conflictos.

Habilidades

Buenas relaciones interpersonales, trabajo en equipo, comunicación

Competencias

(EC) Enfoque en el cliente

(LC) Liderazgo de cambio

(DIR) Dirección de personas

(INI) Iniciativa y búsqueda de información

(ING) Integridad

(OL) Orientación al logro

(IMP) Impacto e Influencia

(LE) Liderazgo de equipos

(ADS) Atención al detalle y seguimiento

(PC) Pensamiento conceptual

(ACF) Autoconfianza

(TE) Trabajo en equipo

(PNE) Perspectiva de negocio y estrategia

(CaD) Comprendiendo a los demás

Servirle con Pasión es la fuerza que nos mueve

Grupo Q es una empresa que vive sus valores y este es nuestro principal motivo para realizar nuestros procesos de selección con transparencia, considerando todas las solicitudes calificadas sin distinción.

www.grupoq.com

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GRUPO Q

AGENTE DEL CENTRO DE CONTACTO
Publicado: 2025-09-03 20:15:47

Objetivo

Brindar servicio especializado en temas de Recursos Humanos (Nómina, Compensaciones y Beneficios, Procesamiento ABC, Beneficios, Cartas de servicios, etc), hacia los asociados de los diferentes formatos de negocios por medio de atención telefónica, email y vía mensaje con el objetivo de satisfacer en este primer contacto las dudas de los asociados internos y clientes externos con base a los procedimientos, normativa y los programas de Recursos Humanos de Walmart de México, así como las leyes que rigen al país (MX, CR, NI, HD, GT y SV).

 

¿Qué harás?

1. Atenderá llamadas telefónicas, chats, correos sobre temas RH, en base a los protocolos establecidos en cada país, aplicando los tiempos establecidos por proceso y adjuntando la normatividad WM.

2. Analizará los casos recibidos, con el objetivo de identificar si hay impacto que afecte al asociado o la compañía, (ejemplo un pago de más, un sistema sin funcionalidad, etc) reportándolo al líder en turno para su validación, corrección o seguimiento.

3. En cada respuesta aplicará los acuerdos de nivel de servicio, para llamadas 10 minutos, para email 2 horas y en chats 10 minutos, con el fin de cumplir con el nivel de servicio esperado

4. Llevar un registro de los casos atendidos en las plataformas asignadas, garantizando tener los datos al 100% capturados y validados.

5. Revisar los indicadores de su productividad, identificando su nivel dentro del equipo, para aplicar mejoras o buscar apoyos con lideres.

6. Ejecutar las acciones que se definan en los planes de la Vicepresidencia de Recursos Humanos (ayuda por desastre, vacunación, encuestas, etc) apoyar en las diferentes campañas o procesos que impacten a nuestros asociados y asociadas.

 

¿A quién buscamos?

Licenciatura, técnicos o diplomados en Administración, Pedagogía, Psicología, Relaciones Industriales, Ciencias de la comunicación.

 

Experiencia laboral:

2 años de experiencia en Servicio Cliente y en orientación/ejecución de resultados.

 

Conocimientos técnicos:

Manejo de Office nivel intermedio (Excel, word, power point)

Manejo de sistemas RH

SAP

Técnicas de negociación y comunicación efectiva

Análisis de reportes

 

 

En Walmart, la INTEGRIDAD es el pilar fundamental de nuestra cultura. Estamos fielmente comprometidos con hacer lo correcto siempre y mantener un entorno laboral respetuoso y positivo para todos. Por eso tenemos cero tolerancia a toda forma de Acoso Sexual. Además para garantizar tu desarrollo, los sobornos, conflictos de interés, deshonestidad acoso y discriminación no son permitidos.

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WALMART CENTROAMÉRICA

REMOTE CUSTOMER SERVICE REP, BI-LINGUAL SPANISH
Publicado: 2025-09-01 22:51:39

Retail Contact Center Team Overview

The Aspira Customer Service Center provides 24/7/365 inbound and outbound customer support, addressing inquiries, reservations, and purchases while adhering to company policies and contractual obligations.

Position Purpose and Impact

Seeking a Part-Time Bi-lingual Spanish, Customer Service Representative. The Customer Service Representatives manages inbound and outbound customer interactions, assisting with reservations, permits, and general inquiries. The role focuses on delivering exceptional service to foster long-term customer loyalty.

This is a fully remote, part-time, position working approximately 29 hours per week.

Responsibilities

  • Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues.
  • Follow established processes to assist customers with reservations, ticketing, permits, and other services.
  • Effectively transfer customers to the appropriate department when needed.
  • Seek management support when necessary for complex issues or escalations.
  • Document customer interactions accurately according to company standards.
  • Update customer accounts and system information accurately.
  • Meet individual KPIs and support department goals for customer service excellence.
  • Adhere to company policies, procedures, and performance standards.
  • Complete all required training and coaching within set timeframes.
  • Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work.
  • Contribute to a positive team environment by delivering best-in-class service and supporting department goals.
  • Perform other duties as assigned to support the contact center.
  • A flexible schedule is required, including evening or weekend hours

Desired Qualifications

  • Strong customer service skills with a professional, calm demeanor.
  • Ability to listen attentively, demonstrate empathy, and respond to customer needs.
  • Builds rapport with customers through friendly and professional interactions.
  • Proficient in following scripts and documenting customer interactions.
  • Demonstrates ownership and accountability, ensuring customers receive exceptional service.
  • Strong communication skills, both verbal and written, with excellent attention to detail.

Desired Education And Experience

  • High School Diploma or equivalent.
  • 1+ years of inbound contact center experience.
  • 2+ years of customer-facing experience in a service role.
  • Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).
  • Typing speed of 50+ words per minute and proficiency with telecommunication tools, chat, and SMS.

Desired Hardware and Software Competency

  • Basic proficiency in Microsoft Office Suite.
  • Familiarity with contact center software (e.g., Amazon Connect, Verint) is a plus.
  • General internet skills and the ability to use various online tools.

General Physical Demands

The below physical demands are representative of those required to successfully perform the essential functions of this job.

  • Visual Acuity: Close visual acuity to read and analyze data on a computer monitor.
  • Hearing Ability: Must be able to communicate effectively in person, over the phone, and through electronic media.
  • Manual Dexterity: Operation of a phone, keyboard, mouse, and general office equipment.
  • Repetitive Motion: Regular and consistent use of hands and fingers for typing, writing, and other computer-related tasks.
  • Lifting and Carrying: Occasional lifting and carrying of office supplies and materials weighing up to 10 pounds.
  • Sedentary Work and Body Position: The majority of work is performed while stationary or sitting at a desk or computer workstation. Prolonged periods of sitting and working on a computer are required. The ability to maintain the required body positions for extended periods, including sitting and using a computer is required. An ability to move within an office setting as well as departing and returning to a workstation punctually for assigned breaks periods is required.
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Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
ASPIRA

BILINGUAL CUSTOMER SERVICE REP
Publicado: 2025-08-27 04:34:53

ADP is hiring bilingual Associate Client Support Consultants. Role is hybrid, working in the office 3 days and at home 2 days each week.

  • Are you ready to join a company offering career advancement opportunities throughout your career journey?
  • Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
  • Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change -- your #1 goal is to help clients who have between 1- 49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO: Responsibilities

What You Can Expect On a Typical Day

Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.

Learn. You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.

Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

TO SUCCEED IN THIS ROLE: Required Qualifications

  • At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
  • Bilingual: fluent in English and Spanish (speaking, reading, writing)
  • Able to work overtime hours during peak seasons.
  • Call center experience is preferred.
  • A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
    • Experience noted above, OR
    • Military experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

You'll Love Working Here Because You Can

  • Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
  • Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
  • Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
  • Continuously learn through ongoing training, development, and mentorship opportunities.
  • Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
  • Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
  • Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
  • Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply now!

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

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Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
ADP