Seasonal Call Center Representative - Remoto

We are hiring new Seasonal Call Center Representatives!

This is a temporary position with a flexible schedule, from early October to late December, with the potential of becoming a permanent position based on performance and needs.

Employees need to be able to work between 20-29 hours per week, during low season.

During peak, there could be an option to extend the number of working hours.

Position Purpose: Takes incoming customer calls, places orders and answers questions; striving for total satisfaction with each customer.

We offer:

• Extraordinary employee experience
• Flexible schedule
• Remote first = Work from home anywhere in Costa Rica (we provide all the required equipment)
• L.L.Bean employee discount
• Company doctor
• Employee Assistance Program (EAP)

About you:

• English Level: C1 (advanced verbal and written)
• Strong listening skills
• Customer Service oriented (respectful, friendly, proactive, courteous, etc.)
• High attention to detail
• Ability to make decisions quickly
• No specific career is required
• No experience required (Call Center experience is a plus)

About the role:

• Responsible for answering incoming customer calls, taking orders, utilizing company policies and resources to solve customer issues, and directing calls to the managerial team when necessary.
• Our Call Center Representatives are the first point of contact for customers’ product concerns.
• Engages with customers and is always ready to offer information on merchandise and services.

This is a CR-based position. To be considered, please be aware that you must be currently authorized to work in Costa Rica.