Client Care Coordinator (WFH)

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DELV Global connects North American businesses with top-tier remote professionals from Latin America, Africa, and the Philippines. We offer remote work opportunities with the structure and protection of a U.S.-based company, empowering you to grow your career from anywhere in the world.

📢 Seeking Client Care Coordinator for a U.S.-Based Speech Therapy Company:

We’re hiring a proactive and organized Spanish-speaking Client Care Coordinator to support our Pediatric Speech Therapy. client in the U.S. This is a small business that has been operating for 17 years with a strong trajectory. This role is essential in ensuring smooth day-to-day operations, welcoming client experiences, and strong administrative support. The ideal candidate is a natural communicator with excellent follow-through and a warm, professional presence. They work closely with its Hispanic population located in North Carolina, US.

Key Responsabilities

Client Interaction & Virtual Office Support:

• Serve as the first point of contact between clients and the company via phone, text, email, social media, or video calls.
• Communicate clearly and professionally with families and caregivers, maintaining a warm and welcoming virtual presence.
• Ensure all virtual office systems and communications stay organized and efficient.

Administrative & Front Office Support:

• Answer incoming calls, respond to inquiries, and manage follow-ups.
• Verify client eligibility and process service authorizations through various insurance portals.
• Enter client data into EMR (Electronic Medical Record) systems, manage scheduling, cancellations, and payment postings.
• Maintain accurate and up-to-date client records in Fusion EMR and IntakeQ.
• Support the CEO with administrative tasks as needed.

Marketing & Client Engagement:

• Coordinate monthly marketing initiatives with guidance from the client.
• Create and send newsletters to current and prospective clients.
• Assist in content creation for social media, ensuring it aligns with brand guidelines and values.

What You’ll Need to Succeed

• Fluent in Spanish and English
• Associate degree or equivalent experience
• 2+ years in a professional setting, ideally within a medical office
• Understanding of medical terminology and basic insurance processes
• Familiarity with EMR systems (Fusion EMR preferred), Microsoft Office, and insurance portals
• Experience in marketing or content creation is a plus
• Strong communication skills and initiative — able to work independently without micromanagement
• Organized, detail-oriented, and time-efficient
• Comfortable interacting with children and families in a professional manner
• Understanding of or willingness to learn HIPAA compliance standards

Tools You’ll Use

• Microsoft Outlook
• Fusion EMR
• IntakeQ
• Virtual Receptionist Software
• 8x8 Phone System
• Faxage
• Various Insurance Portals

What We Offer

Training provided on all internal systems and client processes

Ongoing support from a mission-driven, family-centered team

A meaningful opportunity to help children and families thrive

Compensation

Hourly Rate: $7.50 – $8.50 USD/hour (based on experience)

Performance Bonus: Available when key performance metrics are met

Schedule

Full-time

Monday to Thursday: 8:30 a.m. – 6:00 p.m. EST

Friday: 8:00 a.m. – 12:00 p.m. EST

💡 Start Date: ASAP

📢 Training Provided? Yes!

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