Guest Services Coordinator - Remoto

About The Company:

S&T Properties is a full-service rental management company that maintains vacation properties across Canada. We manage the entire rental operation from setting up new units to communication, property maintenance, and marketing. We are a small but dedicated team of professionals committed to efficiency, optimization and integrity. Our company is dedicated to the growth and development of each employee.

About the job

• Manage booking communication with all the guests through different channels.
• Receive phone calls from guests and troubleshoot issues
• Adjust prices in the calendar for the upcoming seasons
• Coordinate communication with the cleaning staff and assign tasks to them.
• Report maintenance issues and follow up with the different contractors
• Escalate resolution cases through the different booking platforms and follow up with the case managers
• Order supplies for the different properties
• Update the property management database
• List the new properties in the different booking platforms
• Coordinate different tasks for the project management of new properties

What we are looking for:

• Exceptional English - both written and spoken
• Exceptional customer service skills
• Ability to solve complex issues
• Ability to handle stressful situations
• Ability to understand new technology and adapt to fast-paced environments
• Positive attitude and willingness to always learn
• Hotel or property management experience is an asset

What we offer:

• Competitive wages
• Growth opportunities
• Benefits after 6 months
• Amazing team