Employee Experience Senior Manager - Remoto

At DHL Express, our vision is “Connecting people, improving lives”. We are the Most International Company in the World, “the big yellow machine” as we love to call it. Specifically In our Central and South America region, we cover 14 countries, from Parque Nacional Tikal in Guatemala, to Ushuaia in Tierra del Fuego – Argentina. We are more than 3,400 Certified International Specialists who work passionately and motivated AS ONE team, moving more than 10 million shipments a year, and exceeding our customer’s needs, while supporting their businesses and positively impacting our communities at the same time. We are the Great Place to Work #1 in Latin America, and we feel really proud of that. And the good news are... We are looking for a Superstar like you, are you insanely customer focused and someone who wants to have the best day, every day...

Location

This role can based in any of the 15 countries than make up the CSA area

Main Accountabilities

Role Purpose

The Employee Experience Manager for Central and South America (CSA) is a key role that connects regional vision with local action in employee experience initiatives. The purpose of this position is to ensure that employees across the 14 countries in the region have a coherent, meaningful experience aligned with the culture of DHL Express, where every employee feels heard, valued, and has opportunities for growth..

Main Accountabilities

Regional Coordination and Country Support: Serve as the primary liaison between the VP of HR CSA and local HR teams to ensure the coherent implementation of Employee Experience initiatives across the 14 countries in the region. Assist countries in executing localized action plans by providing guidance, support, and tools that ensure cultural consistency and relevance. Consolidate local learnings and best practices to scale effective solutions regionally.

Employee Engagement Survey: Lead the complete cycle of the Employee Opinion Survey (EOS), including communication, results analysis, facilitation of dialogue sessions, and follow-up on action plans. Identify regional patterns and improvement opportunities, generating strategic reports to inform leadership decision-making. Ensure the follow-up on climate action plans in each country.

Great Place to Work (GPTW) Survey : Coordinate GPTW certification and renewal processes in the CSA countries. Collaborate with local teams to identify opportunities for enhancing the employee experience. Establish and monitor key employee experience indicators that impact business strategy, developing dashboards, reports, and executive presentations that summarize progress, gaps, and opportunities.

Employee Recognition: Manage the implementation of the Global Recognition Framework in CSA, including initiatives like Employee of the Year, Employee of the Quarter and Service Years recognition. Coordinate campaigns, celebrations, and reporting of recognition programs, ensuring cultural consistency and relevance. Promote informal and everyday recognition practices at all organizational levels.

Wellbeing: Develop and implement wellbeing programs that support the physical, mental, and emotional health of employees across the region. Collaborate with local HR teams to promote a culture of wellbeing, ensuring that resources and support systems are accessible to all employees. Measure the effectiveness of wellbeing initiatives through employee feedback and health metrics, making adjustments as necessary.

Diversity, Equity, Inclusion, and Belonging (DEIB): Ensure the implementation of global DEIB pillars, focusing on gender, generations, religion, ethnicity, nationality, people with disabilities, and the LGBTQ+ community. Design and execute initiatives that promote a fair and authentic culture within the organization. Generate regional metrics and insights to inform inclusive decision-making.

Culture and Internal Communication: Communicate the significance of employee experience elements to regional leaders from a business perspective. Direct the internal communication strategy, crafting campaigns and narratives that reinforce key cultural and purpose-driven messages. Foster spaces for conversation and community building among employees. Support strategies and actions related to Human Responsibility initiatives.

Requirements

• Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field.
• Minimum of 5 years of experience in Employee Experience, Engagement, or Organizational Culture roles, preferably in multinational contexts.
• Proven expertise in designing and implementing Engagement, Recognition, DEIB, and Wellbeing Programs.
• Familiarity with Engagement Survey Management and participation in Workplace Climate Certification Processes.
• Experience in multicultural and geographically distributed environments.
• Proficiency in English.
• Strong strategic thinking skills with the ability to translate concepts into actionable plans.
• Exceptional communication and interpersonal skills.