Especialista en soporte al cliente - Remoto

At Evertreen, we are on a mission to make sustainability accessible and actionable. As we grow, we are looking for a Customer Support Specialist who is passionate about helping people and delivering exceptional service.

🔹 Key Responsibilities:

• Respond to customer inquiries via email, chat, and other channels
• Provide timely, empathetic, and accurate support
• Assist clients with questions about tree-planting projects, platforms, and accounts
• Collect and report user feedback to improve our services
• Collaborate with internal teams (tech, operations, ESG) to resolve customer issues

🔹 Requirements:

• Excellent communication skills in Spanish and English
• A proactive, positive, and customer-first mindset
• Experience in customer service or support roles is a plus
• Ability to multitask and work independently
• Familiarity with digital tools (CRM systems, help desk software)

🔹 What We Offer:

• A mission-driven, international work environment
• The opportunity to support meaningful environmental projects
• Flexible working hours and remote options
• Room for growth and personal development