Tech Support Specialist

Now Hiring Tech Support Specialist - $900 Monthly

We are looking for a tech-savvy problem solver ready to take on a dynamic role. This is a hybrid role involving tech support, systems implementation, and light development/integration work to optimize our client's internal tools and processes.

Your responsibilities may include (but aren’t limited to):

✅ Supporting and managing Proline CRM across multiple franchise locations

✅ Troubleshooting issues, managing tickets, and onboarding users

✅ Assisting in third-party tool integrations and automation builds (Zapier, APIs, Webhooks)

✅ Creating SOPs, training guides, and hosting training sessions

✅ Collaborating across departments to streamline workflows and tech processes

Requirements:

✔ 90% English level or higher

✔ System Engineering degree is a PLUS

✔ 2–3+ years of experience in tech support or IT systems implementation

✔ Knowledge of CRMs (Proline experience is a huge plus!)

✔ Familiarity with APIs, automation tools (Zapier, Make), and webhooks

✔ A proactive mindset and a strong problem-solving attitude

✔ Excellent English communication and documentation skills

✔ Experience with tech solutions in franchise or multi-location business models

✔ Light coding skills (JavaScript, Python, etc.) or proficiency with no-code/low-code tools

✔ Experience integrating tools like QuickBooks, GoHighLevel, Slack, RingCentral, etc.

✔ Background in tech support for SaaS platforms

Benefits:

- Mon-Fri (Office hours)

- Weekends off

- Excellent and unique work environment

- Competitive salary in dollars

- Robust Growth Program

- Seniority Program

And so much more!

*Position is on-site.

*We are NOT a Call Center.

Please submit your application and our HR team will get back to you. Good luck!